FAQ
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FAQ

Frequently Asked Questions

Cancelation & Booking Policies - Hotel

Q: What are the hotel cancelation and booking policies?
A: Our cancelation policies are seasonal. They are as follows:

Through 12/23/21 - Reservations can be canceled at no charge by 4pm local hotel time, 24 hours prior to arrival. Credit card will be charged one night’s room plus applicable taxes 24 hours prior to arrival.

12/24/21 – 1/3/22 - Reservations can be canceled at no charge by 4pm local hotel time up to 7 days before arrival. 7 days before arrival the full pre-payment for all nights, resort fee and applicable taxes will be charged which is non-refundable.

1/4/22 – 4/23/22 - Reservations can be canceled at no charge by 4pm local hotel time up to 7 days before arrival. 7 days before arrival two nights’ room, resort fee and applicable taxes will be charged which is non-refundable.

4/24/22 – 12/17/22 - Reservations can be canceled at no charge by 4pm local hotel time, 24 hours prior to arrival. Credit card will be charged one night’s room plus applicable taxes 24 hours prior to arrival.

Cancelation & Booking Policies - Cottages

Q: What is the cancelation and booking policy for the Cottages
A: Our cancelation policy for the Cottages is different to the hotel. The policy is as follows:

Reservations can be canceled at no charge by 4pm local hotel time up to 60 days before arrival. Cancelations within 60 days are non-cancelable and non-refundable. Full balance is required 60 days prior to arrival date. 

Taxes

Q: What are the taxes I will have to pay if I book a room?
A: Total taxes are 12% and include sales tax (7%) as well as a local occupancy tax (5%). The Daily Resort fee is also subject to sales tax at 7%.


Check-In

Q: What times are check-in and check-out?
A: Check-in is from 4 pm. Check-out is by 11 am

Q: Where do I check in?
A: Hotel guests should Check-in at the hotel's front desk in the main lobby. 

Cottage guests can also Check-in at Naples Bay Club  - before 9 pm.
If Check-in is after 9 pm guests should check in at the hotel's front desk in the main lobby.

Q: How old do I have to be to check in?
A: Minimum age of guest to check in is 21. Minors must be accompanied by an adult over 21 years old.

Q: What will you charge to my credit card at check-in?
A: We do not charge your credit card, we authorize the due balance and $50 per night for any incidental charges. For example, room service or food and beverage are charged to your room.

Q: Can I check in early?
A: We do not guarantee early check-in, but you are more than welcome to use the facilities while you wait for your room to be ready. We can also store your luggage if needed.

Q: How late can I check out?
A: Late check-out is subject to availability and should be requested by contacting the front desk.

  • Stay until 1pm: $75
  • Stay until 5:30pm: $99


Guest Room

Q: Do you have ADA rooms available on the first floor?
A: All of our rooms are located on the 2nd and 3rd floor, accessible by elevators. Our ADA rooms are equipped with a shower chair, grab bars, low counters, low appliances, and a limited number of rooms have a roll-in shower.

Q: Do all rooms have a washer and dryer?
A: Our one-bedroom suites, two-bedroom suites, and vacation rentals come with a washer and dryer.

Q: Is breakfast included in my room rate?
A: Our room rates do not include breakfast unless a package rate which includes breakfast was booked.

Parking

Q: Where do I park if I am staying at the hotel?
A: Parking is available near the main hotel lobby. We have a covered parking garage and a parking lot. We offe valet parking—included in the daily resort fee (limited to one vehicle per room)—and self parking.

Q: Where do I park if I am staying in one of the cottages?
A: Each cottage has its own covered parking space and an additional uncovered parking space if needed.

Q: Where can I park my trailer, boat, or RV?
A: We do not permit trailers, boats, RVs, or any commercial vehicles.

Fees

Q: What fees should I expect when booking a room at the hotel?
A: There is a daily resort fee of $37 plus tax per room, per night. The fee includes:

  • Shuttle to Beach and Downtown Naples (5th Avenue)
  • Wi-Fi
  • Local telephone calls
  • Pool towels and chairs
  • Chairs, towels and umbrellas for the beach (subject to availability/first come first serve)
  • Temporary membership (for duration of the stay) at Naples Bay Club, our Private Members Club
  • Access to sauna, steam, and locker rooms
  • Business center

*Please note: Resort Fees will increase to $40 plus tax effective 1/1/22


Q: What fees should I expect when booking a cottage?
A: There is a daily resort fee of $37 plus tax per room, per night, a one-time administrative fee of $100 and a departure cleaning fee of $160.

*Please note: Resort Fees will increase to $40 plus tax effective 1/1/22

Pet Policy

Q: Is your hotel pet-friendly?
A: Yes, we are dog-friendly! There is a $75 non-refundable pet fee per room, with a maximum of two dogs (40 pound weight limit per animal). A $350 deposit will be held on a valid credit card until departure.

Q: Are the cottages pet-friendly?
A: Sorry, no pets are permitted at the cottages.

Concierge

Q: What time is the concierge available?
A: Our concierge is available daily from 10:30am to 7pm. If the concierge is not available, our front desk agents can assist with any questions.

Smoking

Q: Can I smoke in the room or anywhere in the hotel?
A: Smoking is not permitted in the hotel guest rooms, public spaces, or cottages. There are designated smoking area located around the property.

Renovations

Q: When was the last resort renovation?
A: Guest rooms were renovated in late 2019. The Naples Bay Club was also renovated in 2019 to include the addition of brand new state-of-the-art Technogym equipment.

Transportation

Q: Does the hotel provide any transportation to areas nearby the hotel?
A: Yes, we do offer shuttle transportation. Please see below for more details on the destination and departure times and book your shuttle with the front desk (ext. 5108 or 5109).

TO: Resort Pools, Fitness Center, Bluewater Grill, Spa and Cottages
Available 7am–11pm
Departs the Main Hotel Lobby at 15 & 45 past each hour

TO: Fifth Avenue and 3rd Street Naples
Available 8am–11pm
Departs the Main Hotel Lobby at the top of each hour

TO: Naples Beach/Naples Pier
Available 8am–Sunset
Departs the Main Hotel Lobby at the top of each hour
Beach Towels are available
Chairs and Umbrellas for the beach are available on a first come, first served basis.

PLEASE NOTE: All return shuttles to the Hotel Main Lobby should be pre-scheduled with the shuttle driver at the time of drop off.

Business Center

Q: Do you have a business center?
A: Yes, our business center is located in the hotel lobby.

Naples Bay Club

Q: What is the Naples Bay Club?
A: The Naples Bay Club is our Private Members only Club. Registered hotel and Cottage guests become "members" of the Club while staying at the resort.  The Naples Bay Club has 5 swimming pools, Lazy river, spa, two restaurants, tennis center, 2,500 sq.ft fitness center, TopGolf Virtual Golf SwingSuite as well as locker rooms with sauna, steam and showers. 

Q: Do I need to pay to access to the Naples Bay Club?
A: All registered hotel and Cottage guests are given temporary membership to our Private Members Club. This is included in the resort fee. 


Q: What equipment is in the fitness center?
A: The fitness center features state-of-the-art Technogym and Peloton strength training and cardiovascular equipment.

Q: What are the fitness center’s hours?
A: The fitness center is open daily from 6am to 9pm.

Boat Rentals

Q: Where can we rent a boat?
A: We have our own fleet of high quality rental boats that are available to guests of the resort. Guests can book online at NBRBoatrental.com or call (239) 530 5134. 

Resort Pools

Q: How many pools do you have available and where are they located?
A: We have five swimming pools and two whirlpools. The family pool, lazy river, adult pool, and adult lap pool are located at The Naples Bay Club. There is an additional pool located in the hotel nearby the marina.

Q: What hours are the resort pools open?
A: All resort pools are open from dawn to dusk, while the lazy river opens at 11am.

Q: Can I bring my own food or drinks to the pool?
A: Please, no outside food, drinks, coolers or music are permitted to be brought into the pool area complex at Naples Bay Club.

Restaurants

Q: What restaurants do you have at Naples Bay Resort?
A: We have three restaurants and one coffee shop at the resort.

  • Blue Water Bar & Grill, a poolside restaurant, is located at The Club, serving lunch and dinner daily, 11am–8pm. Happy hour is daily from 4-7pm.
  • Members Lounge is located at the Naples Bay Club serving Lunch and Dinner, fine wines and cocktails. Open from 11.00 am to 10 pm
  • Bonefish Grill is located at the hotel, open daily for dinner.
  • Our coffee shop  - Cafe on the Bay, featuring Lavazza Coffee is located at the hotel,open daily, 7am–6pm, serving breakfast items, lunch, beer, wine and treats.


Q: How can I make dinner reservations for the restaurants onsite or offsite?
A: Our concierge is always available to assist with any restaurant reservations (239) 530-5122.

Google Chromecast

Q: Can I bring my own device to stream to your TVs?
A: Yes, our TVs have Google Chromecast and are enabled for streaming from your own device. For further details or questions, please refer to the instructions located in the room.