Joining the Naples Bay Team

FRONT DESK SUPERVISOR: The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising employees daily. Front office areas include Concierge, Bell desk, Night Audit and Front Desk Agents. This position works closely with managers and employees to ensure an efficient check-in and checkout process. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively communicate with guests, other departments and employees. JOB RESPONSIBILITIES: Welcomes and completes established check-in procedures for arriving guests daily to ensure guests satisfaction. Communicates effectively both orally and in writing to provide clear directions to staff. Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Maintains a professional. friendly, and courteous demeanor always. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate all aspects of the Front Office computer system. Ensure logging and delivery of all messages, packages, amenities and mail in a timely and professional manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees. Assist in training of new hires and current employees on a regular basis. Monitor all V.I.P.'s, special guests and requests. Performs other duties as assigned, requested or deemed necessary by management. JOB REQUIREMENTS: Prior experience working as a front desk agent/supervisor, Requires supervisory and leadership skills, Ability to communicate information and hotel services to management and guests, High school education or equivalent experience, 3 to 5 years related front office experience, 1 or more years of supervisory experience, Must have the ability to communicate in English, both written and spoken, Must be able to work night shifts, weekends and holidays, Ability to stand during entire shift. Apply for this position by completing the online employment application form below.

JOB RESPONSIBILITIES: The Massage Therapist will assist guests with spa orientation, personal luxury treatments and all other daily activities in a professional and courteous manner following all property policies and procedures. Excellent manners and social skills. Exhibits a genuine concern and sense of interest for the guest’s satisfaction. Patient and gracious with every guest. Thoughtful and intuitive, demonstrating and anticipating service when appropriate and helpful. Well trained and knowledgeable about spa functions and services. Gives guests a strong sense of luxurious personalized service. Strong sense of expectation, knowing who is due to arrive and depart for spa services. Apply for this position by completing the online employment application form below.

As the Event Sales & Catering Manager, you will be responsible for selling, planning, and executing weddings, social events, and catering functions. Your primary focus will be generating banquet food and beverage sales while ensuring seamless event execution from initial inquiry to post-event follow-up. This role requires a strong sales acumen, exceptional organizational skills, and the ability to collaborate with various departments to deliver an exceptional guest experience. Key Responsibilities: Proactively generate catering sales through prospecting, networking, and maintaining client relationships. Respond to inbound inquiries and conduct outbound sales efforts for weddings and events. Conduct site tours, showcasing our stunning venues and services. Manage the lead process from various sources (Direct, The Knot, phone, email) and ensure timely follow-ups. Negotiate contracts, pricing, and event details to maximize revenue while meeting client expectations. Utilize Delphi (CRM) for lead tracking, client communication, and account management. Create and manage Banquet Event Orders (BEOs), ensuring flawless event execution. Lead weekly BEO meetings to align all departments for upcoming events. Coordinate menu planning, event logistics, and on-site execution with the banquet and culinary teams. Oversee final billing, invoicing, and post-event follow-ups, ensuring client satisfaction. Build relationships with key clients, fostering repeat business and referrals. Promote wedding and catering services through social media and direct outreach. Represent the resort at wedding networking events and industry functions.Support the Director of Marketing & Sales in executing the Catering/Event Marketing Plan, Maintain Naples Bay Resort’s high service standards, professionalism, and brand integrity. Qualifications: Proven experience in catering/event sales, hotel sales, or a related hospitality role.Strong sales and negotiation skills with a track record of exceeding revenue goals.Exceptional organizational skills with the ability to manage multiple events simultaneously. Proficiency in Delphi (or similar CRM software), Microsoft Office, and social media marketing.Strong knowledge of food & beverage planning, event logistics, and budgeting.Outstanding communication skills, both written and verbal, Ability to work evenings, weekends, and holidays as needed based on event schedules. Why Join Us? At Naples Bay Resort & Marina, we pride ourselves on delivering world-class hospitality in a stunning waterfront setting. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests while working alongside a passionate and dedicated team. Apply for this position by completing the online employment application form below.