Joining the Naples Bay Team

POSITION PURPOSE: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. ESSENTIAL FUNCTIONS: Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Review and adhere to AAA four/five diamond customer service standards which will be monitored by both outside shoppers and by direct supervisors. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry, preferably in the hospitality industry.  Excellent oral and communication skills. Computer literate.  Pleasant telephone demeanor.

POSITION PURPOSE: Handles transportation of guests to and from hotel. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaints each guest with room and features. ESSENTIAL FUNCTIONS: Transports guests to and from hotel. Retrieves guest items from cars, busses, vans and carts.  Grasps, lifts carry and/or loads luggage and packages onto a bell cart to transport items throughout hotel to designated room.  Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately.  Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice.  Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Organizes and store luggage as necessary in a designated area. Greets customers immediately with a friendly and sincere welcome.  Remain calm and attentive, especially during heavy hotel activity and emergencies.

POSITION PURPOSE: The security officer is responsible for the safety and security of guests and employees, their property, and the property of the Naples Bay Resort. This includes supporting other department activities to help ensure the highest levels of guest and employee service.ESSENTIAL FUNCTIONS: Responsible for all interior and exterior security of the property during respective shift. Will personally inspect and report to the security supervisor any discrepancies that need attention to ensure the safety and security of the property, staff, and guests. Carry out the policies and procedures of Naples Bay Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Will document and oversee incidents involving guests and employees adhering to the highest levels of confidentiality and compassion. Respond to emergencies as prescribed in the Emergencies Service Procedures for Naples Bay Resort. Provide written reports and activity summaries within property guidelines. Provide supervisor with pertinent information regarding major incidents occurring during shift. Provide assistance in other job classifications as determined necessary by immediate supervisor and/management, including but not limited to set-up and service of continental breakfast, newspaper/package delivery, guest/employee shuttle, valet and bell services, pool deck straightening, towels, etc. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: High school graduate or equivalent. Ability to communicate in English (verbally and written) effectively. Previous experience in hospitality and/or security preferred. Ability to work with guests to resolve complaints in a positive manner. First Aid/CPR and AED certified. Valid drivers license with a clean driving record.

POSITION PURPOSE: Maintains and repairs painted, wall covered, stained and varnished surfaces of building structures, furniture and equipment throughout the facility in order to project a neat and well-maintained appearance. ESSENTIAL FUNCTIONS: Prepares and paints surfaces of building structures, furniture and equipment using proper application techniques.  Measures lengths of surfaces to determine quantity of paint needed.  Plasters or spackles surfaces, mixes paint colors to match existing colors and applies paint to all building and equipment surfaces with brushes, rollers and spray guns. Installs and repairs covered wall and ceiling surfaces throughout the facility.  Hangs vinyl, paper, fabric and foil wall coverings of various weights. Maintains and repairs caulked, grouted, and masonry surfaces throughout the facility.  Requires caulking, grouting, plastering and setting tiles, cinder block/brick and cement work. Prepares and maintains wood surfaces requiring staining, varnishing and lacquering.  Applies alcohol or water stains and develops a finished product from unstained wood or existing finished wood. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. Maintains inventory of supplies needed to perform job function. Reports major repairs and items that cannot be repaired to the superiors for further action. Other duties and responsibilities as assigned by the Chief Engineer or the General Manager. EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: Considerable knowledge of paint, varnish, stain, enamels, lacquers, wall coverings, masonry work and other related products as well as application and mixing procedures of such products. Working knowledge of basic hand tools and other equipment including brushes, rollers, scrapers, sandpaper, spray guns, lifts, etc. Considerable knowledge of OSHA standards and application for working with chemicals. Basic English language communication skills in order to fully comprehend job assignments, read and understand manufacturer instructions in preparing and mixing paint or masonry products, and adhere to safety warnings. High School graduate or equivalent preferred. Basic experience in painting and other wall covering techniques.

POSITION PURPOSE: Provide exceptional customer service to marina, boat rental, hotel and public guests.  Provide clear explanations on how to operate boat rentals efficiently throughout the backwaters of Naples Bay until Marco Island, as well as the Gulf.  Clean and maintain the docks to uphold to the high standards of the Marina at Naples Bay Resort.  Ensure safety and security to all boat rental and marina guests.  Provide our guests with an everlasting experience and obtain return business. DUTIES: Boat Rentals: Listens and responds to guest inquiries using a positive, clear speaking voice. Answers guest’s inquiries in regards to boat rental rates, boat rental hours, safety equipment, GPS tracking devices, beach options, dockside restaurant options, local activities and events, fuel prices, charter services, Stand-Up paddleboard rentals, kayak rentals, guided tours, and bike rentals. Takes reservations over the phone and in-person. Enters reservations properly into the system with the customers first and last name, phone number, email address, and credit card information including: name, credit card number, expiration date, and CVV code. Assists in safely docking boat rental guests. Empties boat rental guests gear and equipment while safely assisting the guest’s in getting off the boats and onto the docks.  Volunteers to help bring gear and equipment to the guest’s car or to the Ship Store for checkout. Fills the boat rentals with the proper amount of rec-90 non-ethanol fuel and follows the proper safety procedures. Details each boat with thoroughness and precision, including: bow and stern cushions, Captain’s seat and first mate’s seat, the helm, the lifejacket compartment, the bow and stern cooler compartments, the portable cooler, the storage compartments underneath the bow and stern cushions, the storage compartment with the fire extinguisher and first aid kit, underneath the floor-deck, the anchor and anchor storage compartment, all cup-holders, the Bimini poles, and the hull. Checks boat rental customers in, review the boat rental contract, fills out the check-in sheet properly, explains the boat rental chart with clarity and simplicity and writes down the tides. Checks boat rental customers into the system and adds all the possible charges to their boat rental folio: damage waivers, drinks, snacks and apparel. Reviews the boat rental checklist with the customers by following all the steps on the checklist and having the customer initial and sign-off on all steps. Checks boat rental customers out, inquiring about their experience, adding their fuel and additional in-store purchases to their boat rental folio, clearly explaining the boat rental charges before charging their card or taking in cash, printing a receipt for the store as well as the customer. Greets customers immediately with a friendly and sincere welcome.  Remains calm and attentive, especially during heavy Boat Rental activities and emergency situations. Marina: Participates in daily dock-walks and picks up possible trash at all 97 slips before placing it in the property dumpsters.  Reports unusual activity in regards to the docks, specific slips or in the basin water.  Reports unusual activity in regards to slip tenants and their vessels. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers guest inquiries in regards to long term slip rentals, transient slip rentals, fuel pricing, the fuel dock, the Naples Bay Resort, the Club at Naples Bay Resort, the Captain’s Lounge, floating and fixed docks, electricity, Marco Island, Isle of Capri, Big Marco Pass, Capri Pass, Gordon’s Pass, Naples Bay, and our Marina’s location and directions to our location via land and water. Takes reservations over the phone and in-person.  Enters reservations properly into Maestro with the customers first and last name, phone number, email address, vessel size, vessel name, vessel make/model, aspired electric pow4r, and credit card information including: name, 16 digit number, expiration date and CVV code. Communicates with approaching Marina guest via VHF on our monitored channel, Channel 68.  Properly and safely docks vessel into assigned sips.  Hooks up water and electricity to the vessel.  Offers to help transient guests with their luggage.  Escorts them to the Ship Store for check-in. Provides marina guests with pump-out services to their slip. Checks transient guests into Maestro while clearly explaining the transient agreement and having the guest sign off on the agreement.  Provides Captain’s Lounge Keys and Club Pool Keys, and explains the property map with precision and clarity. Checks transient guests out of Maestro and clearly reviews the charges before assessing them to the guest’s credit card on file.  Prints a receipt to be signed by the guest’s and provides a copy of the receipt for the guest’s. Cleans and maintains a clean kitchen area, washes the floors, washes the glass windows, and frequently dust the sunglasses rack. Stocks the beer and wine coolers, the soft beverage coolers, the ice cream coolers, and the snack racks. Fills bags with ice, and fills the ice cooler. Fills the marina guest’s vessels and public guest’s vessels with the proper amount of a rec-90 non ethanol fuel and follows the proper safety procedures. Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy Marina activities and emergency situations.