Joining the Naples Bay Team

POSITION PURPOSE: The Controller supervises and directs the financial activities of the hotel, safeguards its assets, prepares all financial reports, and serves as a strategic financial advisor to Sojourn Hospitality.  ESSENTIAL FUNCTIONS: Monitor and approve all sales, purchases, salaries, and expenses of the hotel. Analyze financial data to educate and advise hotel staff and management on internal controls and operational efficiency. Provide guidance to department heads on financial data interpretation and recommend strategies to maximize profitability. Prepare, review, and present the Monthly Report of Operations. Develop monthly, quarterly, and six-month projections and budgets. Advise hotel management, corporate office, and owners on significant variances and their operational impact. Prepare forecasts and budgets as required (Annual, Revised Annual, Monthly, and Owner-requested). Develop and monitor internal controls to safeguard hotel assets, ensuring compliance with GAAP and the Uniform System of Accounts where appropriate. Hire, train, and supervise Accounting Department staff, providing coaching, counseling, and discipline as needed. Ensure accurate accounting and timely financial reporting to department heads, hotel management, corporate office, and owners according to CAM-associate records and Sojourn Hospitality guidelines. Ensure all licenses, permits, and insurance policies are current and comply with local, state, and federal laws. Monitor contracts and agreements, advising management on terms, conditions, and benefits. Oversee cash management, including preparation of statements of cash flow and, if necessary, statements of changes in financial position. Establish and audit internal financial controls, including purchasing, cash handling, disbursements, inventories, hotel equipment, master keys, and personnel time records. Provide financial oversight of capital expenditures, ensuring projects are completed within the established timeline and budget. Conduct post-completion audits of capital projects. SUPPORTIVE FUNCTIONS: In addition to essential functions, this position may perform the following supportive functions as determined by management: Ensure hotel compliance with SOPs and governmental rules and regulations. Report any irregularities or non-compliant situations to the General Manager and corporate office as required. Lead in the education of supervisory staff on financial management best practices. Ensure timely completion of all Balance Sheet account reconciliations. Protect the best interests of the hotel and Sojourn Hospitality. Maintain compliance with financial record retention policies. Administer the competitive bidding process for the hotel. Cooperate with internal and external audits and implement agreed-upon recommendations. Ensure timely responses to customer satisfaction inquiries related to accounting (both internal and external). Oversee computer networking operations and financial software applications within the hotel. Attend departmental meetings to stay informed on other operations and provide input to enhance accounting department performance. Perform other duties as assigned by the General Manager, Asset Manager and owners.

POSITION PURPOSE: The Room Attendant is responsible to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations. ESSENTIAL FUNCTIONS: Keep storage closets orderly and properly stocked at all times. Inspect room linens before placing in rooms and return below standard pieces to Housekeeping supervisor or Manager. Proper utilization of equipment, supplies and guest amenities. Thorough cleanliness and sanitation of guest bathrooms. Daily changing of soiled linens on beds and remaking beds following the property standards and those set forth in the Green Program (if applicable). Thorough cleanliness of rooms, balconies and room furnishings. Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to Floor Supervisor or the Housekeeping Office. Follow all training procedures set forth in the Bloodborne Pathogens program. Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Housekeeping Office directly). No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised. Practice safety standards at all times. Responsible care of equipment. Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms. Remain alert, courteous and helpful to the guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: Housekeeping experience desirable. Neat, pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Ability to read room numbers, dates and basic instructions. Able to work weekends and holidays.

POSITION PURPOSE: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. ESSENTIAL FUNCTIONS: Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Review and adhere to AAA four/five diamond customer service standards which will be monitored by both outside shoppers and by direct supervisors. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry, preferably in the hospitality industry.  Excellent oral and communication skills. Computer literate.  Pleasant telephone demeanor.

POSITION PURPOSE: Handles transportation of guests to and from hotel. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaints each guest with room and features. ESSENTIAL FUNCTIONS: Transports guests to and from hotel. Retrieves guest items from cars, busses, vans and carts.  Grasps, lifts carry and/or loads luggage and packages onto a bell cart to transport items throughout hotel to designated room.  Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately.  Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice.  Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Organizes and store luggage as necessary in a designated area. Greets customers immediately with a friendly and sincere welcome.  Remain calm and attentive, especially during heavy hotel activity and emergencies.

POSITION PURPOSE: The security officer is responsible for the safety and security of guests and employees, their property, and the property of the Naples Bay Resort. This includes supporting other department activities to help ensure the highest levels of guest and employee service.ESSENTIAL FUNCTIONS: Responsible for all interior and exterior security of the property during respective shift. Will personally inspect and report to the security supervisor any discrepancies that need attention to ensure the safety and security of the property, staff, and guests. Carry out the policies and procedures of Naples Bay Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Will document and oversee incidents involving guests and employees adhering to the highest levels of confidentiality and compassion. Respond to emergencies as prescribed in the Emergencies Service Procedures for Naples Bay Resort. Provide written reports and activity summaries within property guidelines. Provide supervisor with pertinent information regarding major incidents occurring during shift. Provide assistance in other job classifications as determined necessary by immediate supervisor and/management, including but not limited to set-up and service of continental breakfast, newspaper/package delivery, guest/employee shuttle, valet and bell services, pool deck straightening, towels, etc. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: High school graduate or equivalent. Ability to communicate in English (verbally and written) effectively. Previous experience in hospitality and/or security preferred. Ability to work with guests to resolve complaints in a positive manner. First Aid/CPR and AED certified. Valid drivers license with a clean driving record.